退款政策

Our refund policy is such: If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We do not provide a refund if you have changed your mind about a particular purchase so please choose carefully.

If you are not satisfied with you order please call us immediately on 09 373 2873 or email shop@parnellbabyboutique.co.nz

Any damaged goods should be notified by calling us on 09 373 2873 within 48 hours of receiving your order. We will replace immediately if any goods are damaged during delivery. Replacement items are subject to availability, and if we do not have that particular item stocked we will keep you informed as to when delivery will be made. Please ensure all damaged goods are returned to Parnell Baby Boutique in their original and unused condition, with their original packing within 7 days of receipt of delivery.

Due to Hygiene reasons we can not accept any returns or exchanges on Swimwear and Face Masks

Sizing?

If you have any questions about sizing then please contact us we are happy to help or measure any items you are unsure about.

Exchanges

If you do need to exchange an item it must be returned within 7 days. It must be unwashed, unworn and in original condition (this includes all original tags and packaging ). Upon inspecting the returned item, we will then provide you with a store credit or requested size change. Returned items that have been worn, damaged or altered will not be exchanged or refunded.

Please email us at shop@parnellbabyboutique.co.nz advising your order number and which item(s) you wish to return. We will email you back with a Returns Authorisation (RA) number. After you receive this RA number, return your package within 7 days to the below address.

When exchanging a $8 re-delivery charge will be charged.

Refunds and exchanges are processed within 1-3 days of receiving the goods at the store.

Address for Returns:

Parnell Baby Boutique - Returns

373 Remuera Road

Please remember to include with the return the RA number, Your Name & Contact Number.

Sale Items
Sale items are not exchangeable and non refundable.